Refund and Returns Policy

Effective Date: February 19, 2025

1. Introduction

At Biocult Jewelry, we are committed to ensuring your satisfaction with our handmade silver jewelry. This Refunds and Returns Policy outlines the conditions and procedures for returning products and obtaining refunds.

2. Eligibility for Returns

  • Timeframe: You have the right to return products within 14 days from the date you receive them, in accordance with EU consumer protection laws. europa.eu
  • Condition: To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Custom or personalized items are not eligible for return unless they are defective or damaged upon arrival.

3. Initiating a Return

To initiate a return:

  1. Contact Us: Email our customer support at biocult@hotmail.com within the 14-day return period to inform us of your decision to return the product. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Upon receiving your request, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return.
  3. Shipping: Securely package the item(s) and include the RMA number inside the package. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the safe return of your item(s).

4. Return Shipping Costs

  • Defective or Damaged Items: If the return is due to an error on our part, such as a defective or damaged item, we will cover the return shipping costs.
  • Other Returns: For returns not due to our error, you will be responsible for the return shipping costs.

5. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, a refund will be processed to your original method of payment within 14 days. Please note that your bank or credit card company may take additional time to process and post the refund.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at biocult@hotmail.com to arrange the exchange.

7. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized jewelry pieces, unless they arrive defective or damaged.

8. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

We are here to assist you and ensure a smooth return process.